Compliments, comments, concerns and complaints

We want to hear from you if we have done particularly well or if we have not met the standard you expect from us.

Our Commitment

We are committed to improving our services by listening to the people who use them.  This helps us to find out what works and what improvements we need to make.

We encourage you to speak openly about any concerns you may have. All concerns are treated with courtesy, in confidence and with sensitivity. You will not be treated any differently or disadvantaged because you have made a complaint and your complaint will not be kept on your medical records.

Our factsheet explains what to do if you have a compliment, comment, concern or complaint about the service or care that you receive, and is available to download here.

Our guide tells you:

  • How to praise the service you have received
  • How to make comment, raise a concern or pursue a complaint
  • Things to consider when making a complaint
  • What to do if you would like to make a complaint on behalf of someone else
  • What independent help is available to help you
  • What happens when we receive feedback
  • What to do if you are not happy about the response you receive
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