Coronavirus (Covid-19): Saint Michael’s Guidance
As we care for vulnerable people, we ask that you check our most up-to-date advice regarding Covid-19 before using any of our services or visiting our sites. Please help to protect our patients, our volunteers and colleagues, as well as each other. Thank you for your support and understanding.
Service changes and visiting our sites
During the Covid-19 pandemic ,we have been taking extra care to protect the wellbeing of our patients and colleagues – something which always takes precedence in any decisions that we make.
Our current visiting policy is:
- For those patients who are not known/suspected Covid-19 positive, visiting can now take place via appointment. Visits will be booked via the Family Liaison Officer – please call the Hospice (01423) 879 687 for further information regarding this.
- Visit start times must be staggered at least 10 minutes apart. Visits can take place between 2-8pm, seven days a week, for a maximum of four hours.
- A maximum of two people can visit each patient per day, either together or separately. People visiting together can be from separate households.
- Visitors will be greeted at the main door by a member of the Reception Team. They will be screened for symptoms of Covid-19, and asked to check their temperature with a thermometer provided. If this screen is positive they will not be allowed to visit.
- Visitors will be required to roll up their sleeves and wash their hands. They will be required to wear PPE.
- Hand gel is available and should be used alongside hand washing.
- Visitors will be asked to go directly to the patient’s room and when leaving, exit the building directly.
- If visitors wish to speak to a member of the care team, they should make this known to the Family Liaison Officer and we will do our best to arrange. Whilst visiting they should ring the bell and let the team know, and someone will come to the room to talk to them. If a private conversation is required, the visitors’ lounge will be available.
- On leaving, visitors will need to remove their PPE correctly, wash their hands and then leave the building.
Any other visiting arrangements will be discussed on an individual basis as necessary. We thank you for your understanding and co-operation.
The Inpatient Unit at Crimple House remains open, and visiting is permitted if guidelines are followed. Please refer to the guidance above.
Saint Michael’s HOME service
Saint Michael’s Home Service continues to operate with an amended visiting procedure in place.
Our usual day therapy services, including drop-ins and support groups, have been suspended until further notice. We are currently supporting our Day Therapy patients in alternative ways, such as over the phone.
Non-Palliative Lymphoedema Service
This is continuing but with amended appointment procedures to enable patients to be screened for symptoms for Covid-19 prior to their appointment.
Just ‘B’ Bereavement Support and Talking Spaces
Face-to-face contact has been suspended as part of these services. We have introduced telephone support to provide alternative support to clients.
This service is currently suspended until further notice. Telephone support will be provided as above.
We understand that these changes may cause upset and inconvenience. Please be assured that any decisions we are taking are not being done so lightly. When doing so we are prioritising the safety and wellbeing of patients and clients and our workforce. Where we are able we will aim to continue running services, although they have may be provided in a different way than usual.
For all the latest on our shops, please keep an eye on our social media pages. Search Saint Michael’s Hospice on Facebook, or @mysaintmichaels on Twitter.
For the latest and most up-to-date government advice for everyone regarding COVID-19, please click here.