Coronavirus (COVID-19): Saint Michael’s Guidance

As we care for vulnerable people, we ask that you check our most up-to-date advice regarding COVID-19 before using any of our services or visiting our sites. Please help to protect our patients, our volunteers and colleagues, as well as each other.  Thank you for your support and understanding.

Service changes and visiting our sites (Wednesday March 25 2020)

We understand how important it is for family, friends and those close to our patients to visit them. It is also important in the current Coronavirus pandemic that we take extra care to protect the wellbeing of those using our services, our staff and volunteers. Therefore:

Visits to our Crimple House Hospice are now by prior-arrangement only

If you would like to arrange a visit, please call us on (01423) 876 470. Visiting hours are now between 2pm and 8pm daily.

We are limiting the numbers of visitors to a maximum of two per patient at any one time. Please also bring your own food and drink with you, if required.

When you enter the building

You will be asked some screening questions and be required to wash your hands thoroughly. Please then go directly to the room of the person you are visiting, touching as little as possible on the way.

During your visit

During the visit, we ask that you do not leave the patient’s room. Upon leaving the building at the end of your visit, we request that you touch as little as possible.

We thank you for your understanding and co-operation.

If you feeling unwell, particularly with a high temperature or a new, continuous cough, please do not visit the Hospice. The latest government advice can be found further down this page.

Please be aware that our sites at Burton House; SaintMichael’s@Starbeck and The Tower are currently closed.

Inpatient Care

The Inpatient Unit at Crimple House remains open, although referral procedures have been amended to enable screening for symptoms of COVID-19 prior to any admission. If you are a friend or family member visiting someone close to you on our Inpatient Unit, please follow our procedures above.

Saint Michael’s HOME service

Saint Michael’s Home Service continues to operate with an amended visiting procedure in place to screen patients and those they live with for symptoms.

Day Therapy

Our usual day therapy services, including drop-ins and support groups, have been suspended until further notice.

Non-Palliative Lymphoedema Service

This is continuing but with amended appointment procedures to enable patients to be screened for symptoms for COVID-19 prior to their appointment.

Just ‘B’ Bereavement Support and Talking Spaces 

Face-to-face contact has been suspended as part of these services until further notice. We have introduced telephone support to provide alternative support to clients.

Volunteer Visitors

This service is currently suspended until further notice. Telephone support will be provided as above.

We understand that these changes may cause upset and inconvenience. Please be assured that any decisions we are taking are not being done so lightly. When doing so we are prioritising the safety and wellbeing of patients and clients and our workforce. Where we are able we will aim to continue running services, although they have may be provided in a different way than usual.

Thank you for your support during this challenging time.

Our shops (Monday March 23)

With both regret and responsibility, we have taken the decision to temporarily close all of our charity shops with immediate effect, and until further notice. This means that each shop will close from today. It will also mean that unfortunately we will no longer be able to accept donations of goods at this time. Our home collection service will also cease.

We believe that this is the right thing to do to support the wellbeing of our customers, volunteers and staff, and aid our community’s COVID-19 response efforts.

We would like to thank our customers and donors for their understanding at this time and our volunteers and staff for their hard work during this challenging period.

Please look out for information about the re-opening of our retail operations in shop windows and across the media.

We look forward to welcoming you back to our shops when it is safe for us to open our doors again.

Thank you.

For any queries or questions, please call 07855 002 484, Monday-Friday, normal shop hours.


National NHS/government guidance

For the latest and most up-to-date government advice for everyone regarding COVID-19, please click here.

Preventative measures

To help minimise risk of the transmission of COVID-19 infection, Saint Michael’s has put in place stringent hygiene procedures.

We would encourage and advise everyone to practice safe hygiene measures; importantly, thoroughly washing hands regularly with soap and water, particularly before eating or after coughing or sneezing or using tissues. Try not to frequently touch your face, eyes, mouth or nose as these areas can be an entry route for the virus. Please also use alcohol hand sanitisers as provided.

Please also follow good respiratory practices if you are coughing or sneezing by ensuring you sneeze or cough into tissues and dispose of these used tissues immediately in appropriate bins, as provided. If no tissues are immediately available please cough or sneeze into your arm and not hands.

Contacting us

We have a central contact number for all enquiries regarding COVID-19, so if you require advice in connection with any of our Hospice services, please use 0797 632 4761.

We will endeavour to update promptly with any guidance changes via this web page, but for current official information, please visit the links below:


For the latest national, NHS advice advice and guidance, please click here

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