Coronavirus (COVID-19): Saint Michael’s Guidance

As we care for vulnerable people, we ask that you check our most up-to-date advice regarding COVID-19 before using any of our services or visiting our sites. Please help to protect our patients, our volunteers and colleagues, as well as each other.  Thank you for your support and understanding.

Service changes and visiting our sites (Friday May 22 2020)

It is hugely important during the Coronavirus pandemic that we take extra care to protect the wellbeing of our patients and colleagues – something which always takes precedence in any decisions that we make.

After much thought and after considering the needs of the people using our services and their families, Personal Protective Equipment (PPE) requirements and government advice, we have taken the decision revise our visiting policy as follows:

  • For those patients who are not known or suspected COVID-19 positive, visiting can now take place via appointment. Visits should be booked via the Family Liaison Officer – please call the Hospice (01423) 879 687.
  • Visit start times must be staggered at least 10 minutes apart, to allow for visitors to don PPE at the entrance whilst also continuing to respect social distancing. Visits can take place between 2-8pm, seven days a week, for a maximum of four hours.
  • A maximum of two people can visit each patient per day, either together or separately. People visiting together can be from separate households.
  • Visitors will be greeted at the main door by a member of the Reception Team. They will be screened for symptoms of COVID-19, and asked to check their temperature with a thermometer provided. If this screen is positive they will not be allowed to visit.
  • Visitors will be required to roll up their sleeves and wash their hands. They will put on a surgical mask and eye wear in the correct way from the visitors’ PPE area.
  • If the patient is in the shielding category, then gloves and an apron or gown will be worn in addition.
  • Hand gel should be used.
  • Visitors will be asked to go directly to the patient’s room and when leaving, go directly out, touching as few surfaces as possible.
  • If visitors wish to speak to a member of the care team, then we will do our best to arrange that. They should ring the bell and let the team know, and someone will come to the room to talk to them. If a private conversation is required, the end visitors’ lounge will be available.
  • On leaving, visitors will need to remove their PPE correctly, wash their hands and then leave the building.

We thank you for your understanding and co-operation.

Please be aware that our sites at Burton House; SaintMichael’s@Starbeck and The Tower are currently closed.

Inpatient Care

The Inpatient Unit at Crimple House remains open, and visiting is permitted if guidelines are followed. Please refer to the guidance above.

Saint Michael’s HOME service

Saint Michael’s Home Service continues to operate with an amended visiting procedure in place to screen patients and those they live with for symptoms.

Day Therapy

Our usual day therapy services, including drop-ins and support groups, have been suspended until further notice.

Non-Palliative Lymphoedema Service

This is continuing but with amended appointment procedures to enable patients to be screened for symptoms for COVID-19 prior to their appointment.

Just ‘B’ Bereavement Support and Talking Spaces 

Face-to-face contact has been suspended as part of these services until further notice. We have introduced telephone support to provide alternative support to clients.

Volunteer Visitors

This service is currently suspended until further notice. Telephone support will be provided as above.

We understand that these changes may cause upset and inconvenience. Please be assured that any decisions we are taking are not being done so lightly. When doing so we are prioritising the safety and wellbeing of patients and clients and our workforce. Where we are able we will aim to continue running services, although they have may be provided in a different way than usual.

Thank you for your support during this challenging time.

Our shops (Monday March 23)

With both regret and responsibility, we have taken the decision to temporarily close all of our charity shops with immediate effect, and until further notice. This means that each shop will close from today. It will also mean that unfortunately we will no longer be able to accept donations of goods at this time. Our home collection service will also cease.

We believe that this is the right thing to do to support the wellbeing of our customers, volunteers and staff, and aid our community’s COVID-19 response efforts.

We would like to thank our customers and donors for their understanding at this time and our volunteers and staff for their hard work during this challenging period.

Please look out for information about the re-opening of our retail operations in shop windows and across the media.

We look forward to welcoming you back to our shops when it is safe for us to open our doors again.

Thank you.

For any queries or questions, please call 07855 002 484, Monday-Friday, normal shop hours.

National NHS/government guidance

For the latest and most up-to-date government advice for everyone regarding COVID-19, please click here.

Preventative measures

To help minimise risk of the transmission of COVID-19 infection, Saint Michael’s has put in place stringent hygiene procedures.

We would encourage and advise everyone to practice safe hygiene measures; importantly, thoroughly washing hands regularly with soap and water, particularly before eating or after coughing or sneezing or using tissues. Try not to frequently touch your face, eyes, mouth or nose as these areas can be an entry route for the virus. Please also use alcohol hand sanitisers as provided.

Please also follow good respiratory practices if you are coughing or sneezing by ensuring you sneeze or cough into tissues and dispose of these used tissues immediately in appropriate bins, as provided. If no tissues are immediately available please cough or sneeze into your arm and not hands.

Contacting us

We have a central contact number for all enquiries regarding COVID-19, so if you require advice in connection with any of our Hospice services, please use 0797 632 4761.

We will endeavour to update promptly with any guidance changes via this web page, but for current official information, please visit the links below:

For the latest national, NHS advice advice and guidance, please click here

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