Phased reopening of our shops and donation points this weekend

We are pleased to confirm that the first of our shops will reopen on Saturday July 4 at 9.30am. Our phased reopening will see the following open their doors on this date;

House and Home, 196 Ripon Road, Harrogate

107 Cold Bath Road, Harrogate

42 Church Avenue, Harrogate

149 Kings Road, Harrogate

36 Market Place, Knaresborough

6 North Street, Ripon

We are hopeful that we will be able to reopen the remainder of our valued shops before the end of July 2020 and we will update further as soon as we are able.

For the safety of our customers, volunteers and staff, we have implemented a number of changes to our ways of working. Please do not hesitate to speak to our wonderful team if you have any questions;

Social distancing

We will be following social distancing measures in our shops and would ask you to do the same. Clear signage will be in place and our team will be on hand to help.

We will be limiting the number of people allowed into our shops at any given time, to help with social distancing; this number will differ per shop. Please see window posters or speak to a member of our local shop team for help.

Reduced opening hours

Shops that have reopened will have reduced hours. Monday to Saturday, 9.30am to 4.30pm

Quarantining donations

We are always very grateful for kind donation(s), however we have created a centralised approach to donations on a temporary basis. This is for the safety of our customers, volunteers and staff and to ensure the quarantine of all donated goods for 72 hours. This also means that we will be unable to accept donations in the shops themselves for the time being

As an alternative we are gratefully accepting donations at our Donation Drop Off Point (excluding furniture) on Hookstone Wood Road, Harrogate, HG2 8PN.

  • Opening on Saturday 4th July at 10am until 4pm (days of operation thereafter are Monday to Friday 10am to 4pm).
  • All donations will be quarantined for a minimum of 72 hours before they are sorted and put on sale.
  • Please note that we are unable to return any bags or boxes used to deliver the donations to us; this is to ensure hygiene guidance surrounding Coronavirus is adhered to.
  • Should you wish to donate furniture to Saint Michael’s Hospice, please call our House & Home Shop on 01423 563230 from 4th July onwards and they will be happy to talk through the specific process for this, again keeping safety at the very centre.

Cleaning facilities

When entering our shops please clean your hands using the products we have provided. Hand sanitiser is available at the entrance and at till points.

Our staff will be wearing PPE and sneeze guards have been installed at each till point. Regular clean downs will be carried out and checklist completed to ensure adherence.

Changing rooms

Unfortunately, our changing rooms will not be available at this time.

If you have any queries, do not hesitate to contact your local shop from the 4th July onwards, who will be happy to help.

Please see our FAQs here for any additional questions that you may have.

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