Keeping patients safe the priority for Non-Palliative Lymphoedema Service
Since March the Saint Michael’s Non-Palliative Lymphoedema Service has continued to care for patients who need support with managing their condition.
A high number of the services’ patients have either been isolating or shielding, meaning support has been provided via phone – keeping people safe and continuing to provide the service. Where attendance to appointments has been possible the team has been vigilant in ensuring safety by wearing and providing PPE.
The service, which is commissioned across the Harrogate District by North Yorkshire Clinical Commissioning Group (CCG), helps patients understand their condition and offers treatment and advice on how they can successfully control their lymphoedema and minimise the effect it has on their lives. Lymphoedema is a type of swelling that occurs when the body’s lymphatic drainage system becomes blocked or damaged.
Clinical Director Kathy Newbould said: “Although we haven’t been able to fully replicate the way that the service is usually provided face-to-face, our telephone support service and amended appointment procedures have worked really well, and meant that we have continued to provide a high level of care, as always, and extended patients connection with us.
“We have been able to maintain our personalised service, and ensure the patient’s condition is managed well. We are still able to accept referrals for the service and everyone is assessed on the best way to meet their needs.
“Patient feedback from those who have received telephone support has been hugely positive, and it has been admirable how the team and colleagues have mobilised to support people who still require our care in a different way, at a difficult time.”